FAQ
Have a question ? We have answers!
1. Order and Delivery
Order
Once you have placed your order on our website you will see a confirmation on your screen and your order will be prepared by our warehouse team.
Once the orders has been prepared it is ready to be collected by you or shipped to you (Depending on what shipping method you have selected).
If you wish to see the status of your order you can go to My account (On the top right of the screen) > Orders
Delivery
If you choose the: “Delivery” option it means that once we receive your order, your shipment will be delivered to your address between 1 and 2 working days. We deliver everyday from Monday to Friday.
Amsterdam deliveries:
- If order before 10h30 am delivery same day in Amsterdam
- We can deliver to you on Saturdays if order placed before 4pm on Friday
If you chose the: “Pickup your order at our warehouse (1047BJ Amsterdam)” option it means you will come to collect the order yourself, we will send you a message when the shipment is ready for collection and provide you with the warehouse number. If you have any questions about this, please contact us.
Conditions
Amsterdam:
Free Transport if minimum order is €300 Excl VAT
If minimum ordering of €300 is not reached a €18 euros delivery charge will be applied.
Rest of Netherlands:
Free Transport if minimum order is €400 Excl VAT
If minimum ordering of €400 is not reached a €35 euros delivery charge will be applied.
2. Returns
I want to return my product
An incorrectly delivered item or a product that does not meet the quality standard can be returned at the next delivery after consultation with us. You will then receive a credit note. Please contact [email protected] for this .
Returns are only accepted if the product is unopened and original packaging, including the product label, is undamaged. Once the product is received at our warehouse and validated in good condition (not broken or damaged).
Product broken
If, upon receipt / delivery there happens to be a product broken or damaged in transit, please take a photo and email it to [email protected]. We will replace any products that were inadvertently damaged and want you to a) be happy with and b) enjoy your purchase!
*in the rare situation that the exact product or vintage is no longer available we will suggest a suitable replacement or offer a refund.
Should the product, for whatever reason, not meet your expectations, please contact us at [email protected].
We will then work with you to find a suitable alternative.
3. Payment
Payment
Business customers based in the Netherlands will receive an invoice that must be paid within fourteen (14) days from the invoice date, unless otherwise agreed.
4. Stocks
Stocks
We have a warehouse in the Netherlands in order to hold sufficient stock for all of our customers.
Our supply method is based on stock alert and security levels that allows us to re-order wine of each reference at the exact time to avoid any out of stock situations.
We know how important it is for our customers to be able to order their product when they need it and without delays.
*Additionally we often have older vintages of certain wines available in limited quantities. Please enquire if you are looking for a particular vintage and should it not be available we will work with you to find a suitable alternative.
5. Customer Service
Get in touch
Do you have a question about your order? Do you need a recommendation for a gift or a special pairing or wish to talk with us to report a complaint? Send an email to: [email protected] we will get back to you within 48 hours.